1. Introduction
Welcome to Savor Gallery. These Terms and Conditions govern your use of our website and the purchase of any artwork, prints, or other products from us. By accessing or using our website and services, you agree to be bound by these Terms and Conditions.
2. Purchasing from Savor Gallery
2.1 Product Descriptions: We make every effort to display accurate descriptions and images of our products. However, colours and details may vary slightly due to the nature of the materials and digital representation.
2.2 Pricing: All prices are listed in GBP (£) and include VAT where applicable. We reserve the right to change prices without prior notice. Prices do not include shipping costs, which will be added at checkout.
2.3 Order Confirmation: Once you place an order, you will receive an order confirmation via email. This email is an acknowledgment of your order, and it indicates that we have accepted your order.
2.4 Payment: Payment must be made in full at the time of ordering. We accept major credit and debit cards, PayPal, and other payment methods as displayed on our website.
3. Delivery
3.1 Shipping: Delivery is via our preferred courier. Delivery times may vary depending on your location and the shipping method.
3.2 International Shipping: For international orders, the buyer is responsible for any customs duties, taxes, or import fees that may apply.
3.3 Delivery Issues: If your order is delayed, lost, or damaged in transit, please contact us immediately, and we will assist in resolving the issue.
4. Returns and Refunds
4.1 Returns Policy: If you are not satisfied with your purchase, you may return it within 14 days of receiving the item for a refund, excluding the original shipping cost. To initiate a return, please contact us at [insert contact email] with your order number and details.
4.2 Return Shipping Costs: The buyer is responsible for the cost of returning the item. We recommend using a tracked and insured shipping service, as we cannot be held responsible for items lost or damaged in transit.
4.3 Condition of Returned Items: Returned items must be in their original condition, undamaged, and with all original packaging. We reserve the right to refuse a refund if the item is not returned in a resalable condition.
4.4 Refund Processing: Once we receive and inspect the returned item, we will process your refund within 14 days. Refunds will be issued to the original payment method used at checkout.
4.5 Exemptions: Custom or personalised items are non-refundable unless they arrive damaged or defective.
5. Damaged or Defective Items
5.1 Reporting Issues: If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos and a description of the issue.
5.2 Resolution: We will work with you to either replace the item, repair it, or provide a full refund, including any shipping costs incurred.
6. Intellectual Property
All content on our website, including images, text, and graphics, is the intellectual property of Savor Gallery or its respective owners and is protected by copyright laws. You may not use, reproduce, or distribute any content without our prior written consent.
7. Privacy Policy
We are committed to protecting your privacy. Please refer to our [Privacy Policy] for detailed information on how we collect, use, and protect your personal data.
8. Limitation of Liability
To the maximum extent permitted by law, Savor Gallery shall not be liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products or services.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms and Conditions or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website following any changes constitutes acceptance of the new Terms and Conditions.
11. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Savor Gallery
hy@savor.gallery